Open Hours and Bookings

We are open MONDAY – FRIDAY 7.30 – 17.00

Appointments can be booked by calling the Practice on 9531 4286 or, by booking online via HotDoc.

Emergencies will always be given priority.
Standard appointment time is 15 mins.
Booking a long appointment is important for complex health matters, health assessments, counselling, workers compensation, drivers’ license or insurance medicals.
If a long appointment is required, reception staff should be informed at the time of booking.
New patients should arrive with their Medicare card in hand, 15 minutes prior to the appointment time to complete the patient registration form.
The form can be also downloaded here and emailed to reception@pinjarradoctors.com.au.
Walk-in clinics are daily from 7.30am to 8.30am with 10-minute urgent unplanned appointments ONLY for existing practice patients.
Telephone consultation can be offered for regular patients. Telehealth services are not available for new patients.

Our Communication Policy

Our reception staff will be able to provide the best possible service for general enquiries. Non-medical staff cannot provide any medical advice at the practice, over the telephone or via email. Non- medical staff do not have access to clinical records.

Patients of our practice can access a doctor by telephone. It is important for patients phoning our practice to have the urgency of their needs determined promptly. Urgent matters will be directed accordingly by transferring the phone call to Nursing staff for clarification and Triage.

If it is an emergency- please call 000 and proceed to the Peel Emergency Department.

It is the Practice Policy not to interrupt the Doctors during consultations, except in the event of a medical emergency on the premises. In non-urgent situations patient messages are documented and sent to doctors for their attention and follow-up action at the end of the day. Unless requested by Doctor, staff may return the call to patient for feedback otherwise the Doctors may return the call at the end of the day.

Our patients will be given the option of being contacted electronically via email. Practice email reception@pinjarradoctors.com.au is routinely checked during the business day, email messages are forwarded to the appropriate team member or Doctor for response. We reserve the right to respond to non-urgent enquires received via email within 5 business days. We strongly recommend not to use email for urgent matters. Patient information will only be sent via e-mail if it is securely encrypted according to industry standards, practice policy and where the patient has consented to this mode of direct communication.

Patients should book an appointment with their Doctor for all prescriptions and referrals. Orders to renew scripts or referrals placed via emails or by phone will not be accepted.

Blood or any other results will be discussed by the Doctor only. It is advisable to book a follow-up appointment one week after the test or any screening investigations are done. Results of tests cannot be given out by reception/admin staff, unless directed by the Doctor in writing.

Our Cancellation Policy

If appointments cannot be kept for any reason, it needs to be cancelled by calling 9531 4286 or via Hot Doc.
A fee of $30 will be charged for non-attendance of appointments not cancelled within 2 hours prior to the appointment time. Repeat appointments will only be accommodated once the fee is paid.

After hours

For urgent attention or after hours care please proceed to the Peel Health Campus Emergency Department at 110 Lakes Road Mandurah - ph. (08) 9531 8000
Alternatively call to Get Better Doctors – ph. 1800 238 837 for after-hours home visits. For more information, please visit their website https://www.getbetter.com.au/

Our Fees

We are MIXED BILLING practice.

The following private fees apply to face-to-face and phone consults payable on the day of appointment:

Commonwealth Senior Card Holders considered as private patients and will be charged private fee.
Bulk Billing available to Pension Concession card holders and Health Care Card holders.

Children under 16 years old are bulk billed.
Liability for worker’s compensation is ultimately the patient’s responsibility to be paid on the day, until claim is accepted by the insurer and the claim number is provided (a copy of acceptance letter should be handed to reception).

Your Health Information

We are committed to protect privacy of our patients within our practice. Information collected is kept strictly confidential and used only for the medical and health care of patients. We will not release information about our patients to anyone without patient’s written approval unless required subpoenaed by law.
At request with signed authority, we can transfer patient’s health summary to the surgery they are moving to at no cost. A full record can be transmitted at $33 per person or $55 per family.

Interpreter Services

We encourage patients to advise reception staff prior to their appointment if they would like an interpreter during their consultation. For more information visit www.tisnational.gov.au